We work together to combine the best technology with research-based, engaging curriculum. As a nonprofit, we strive first and foremost to make a difference in the lives of children, reaching them early, and helping build a strong foundation for their future.
Sound like a mission you can get behind? We are looking for creative, collaborative and passionate people to help make it happen. Join us!
Our U.S. headquarters and customer service offices are located in the broader Salt Lake City area. We also have remote employees across the country.
Our U.S. headquarters and customer service offices are located in the broader Salt Lake City area. We also have remote employees across the country.
Our Romania office is located in Timisoara, one of the country’s most populous cities, and houses much of our development team.
Our Romania office is located in Timisoara, one of the country’s most populous cities, and houses much of our development team.
Fully paid premiums for health insurance and a company contribution to a health savings account
403(b) retirement plan, matched up to 5%, and flexible spending accounts
Dental, vision, disability and life insurances, plus wellness programs and confidential employee assistance programs
Paid vacation, sick time, and holidays
Relaxed dress code, cafeteria or meal vouchers, and company outings
Sane hours, including flexible schedules where possible, and an easy commute
The primary responsibility of a Family Education Liaison (FEL) is to develop strong relationships with Waterford UPSTART parents through meaningful, regular, and value-add conversations, primarily via phone calls. Whether it’s monitoring the progress of the child and giving feedback to the parent or just a check-in, our FELs support the success of the parent and the child.
1. Communicate with your families on a weekly schedule and create a supportive relationship with your assigned families from enrollment to graduation.
2. Manage software usage and family profiles using an online management system.
3. Respond to incoming phone calls regarding program information, usage and software.
4. Ability to communicate effectively both verbally and in writing via phone and email.
5. Strong active listening skills.
6. Problem-solving and decision-making skills.
7. Organizational skills/ability to multitask and manage time effectively.
8. Experience with Salesforce.
Waterford.org seeks to blend the best aspects of learning science, mentoring relationships with parents, and innovative technologies to form community, school, and home programs that deliver excellence and equity for all learners. Waterford UPSTART delivers on this mission by
● Connecting with families.
● Promoting child’s usage of the Waterford UPSTART curriculum.
● Providing regular updates on their child’s progress with the program.
The Waterford UPSTART School Relations Specialist contributes to the organization through ongoing consulting and support in the classroom, leading to a successful and sustainable implementation of Waterford education solutions. The School Relations Specialist provides consistent and ongoing best practice advocacy and support through work with instructional leaders, teachers, and administrators to build capacity and empowerment.
1. Positive relationships with colleagues and clients. Demonstrated ability to build strong cross-functional relationships.
2. Strong organizational skills and good time management. Must be driven, always looking to do whatever it takes to meet goals and deadlines with accuracy and accountability. Take on additional special project responsibilities as requested by leadership team.
3. Must be passionate about and invested in creating a better, more efficient process to improve the end-user experience. Demonstrated focus on customer service.
4. Employ informed and honest verbal and written communication.
5. Delivers family engagement workshops on best practices to support child’s learning in the home.
6. Problem-solving and organizational skills, and the ability to take ownership of any situation.
7. Collects and evaluates summative data annually; share action plan with teachers. Provides instructions and strategies for reviewing data from Reports to help educators drive classroom instruction. Measures and evaluates progress against the implementation plan and goals 8. Creates and facilitates customized professional development for district and individual sites.
9. Supports ongoing questions and collaborative exchanges with teachers and other district users through onsite visits, email, video conferencing, and phone calls.
10. Attends district events as requested, such as Parent Nights, conferences, school meetings as appropriate.
with site and district leaders.
Deployment.
Additional consideration requirements for existing employees
Minimum 1-year employment at Waterford
Waterford.org seeks to blend the best aspects of learning science, mentoring relationships with parents, and innovative technologies to form community, school, and home programs that deliver excellence and equity for all learners. Waterford UPSTART delivers on this mission by:
● Connecting with families.
● Promoting child’s usage of the Waterford UPSTART curriculum.
● Providing regular updates on their child’s progress with the program.
The Team Lead contributes to the organization through coaching and mentoring a team of Family Education Liaisons. Additionally, the Team Lead has operational responsibility for their team, including productivity and call and email quality. The primary measure for this role is the Waterford UPSTART participant graduation rate.
1. Employ informed and honest verbal and written communication. Must be able to communicate professionally within department, with other departments, and with parents and vendor partners. Ability to build positive relationships with colleagues and our Waterford UPSTART families.
2. Demonstrate a focus on Customer Service
3. Possess problem-solving skills, organizational skills, good time management, and the ability to take ownership of any situation.
4. Demonstrated ability to teach new employees and/or peers. Motivate and coach Family Education Liaisons to deliver their very best, resulting in strong relationships with Waterford UPSTART parents.
5. Must be driven, always looking to do whatever it takes to meet goals and deadlines with accuracy and accountability. Must be passionate about and invested in creating a better, more efficient process to improve the child experience. Take on additional special project responsibilities as requested by leadership team.
6. Be the Expert on key indicators of success and risks for your Family Education Liaison team and act on them accordingly.
7. Ensure that Quality expectations are being met, as documented in the Quality Protocol
8. Attend community and school events as necessary
9. Ensure that all reporting is current, including Attendance, Quality, and Graduation forecast.
Skills and Education Required:
Ability to sit/stand for long periods of time and work well with large crowds.
Ability to work Saturdays and evenings if requested. Ability to work overtime if requested.
Waterford.org seeks to blend the best aspects of learning science, mentoring relationships with parents, and innovative technologies to form community, school, and home programs that deliver excellence and equity for all learners. Waterford UPSTART delivers on this mission by:
● Connecting with families.
● Promoting child’s usage of the Waterford UPSTART curriculum.
● Providing regular updates on their child’s progress with the program.
We are seeking a new member of the IT Team. The Technical Support Technician Tier II is responsible for performing all technical support tasks and advanced troubleshooting. This part of the team supports all of Waterford’s products, home users, schools and school districts. Some local onsite visits will be required.
Experience and Responsibilities:
Minimum Qualifications:
Waterford.org is a nonprofit education partner that has a mission to blend the best aspects of learning science, mentoring relationships, and innovative technologies to form community, school, and home programs that deliver excellence and equity for all learners.
For more information about Waterford.org or to apply for this position, please visit our careers page.
Part-Time Seasonal Position (May-August)
If you are interested in seasonal employment doing meaningful work for a non-profit organization whose mission is “to enable every child with the finest education possible by providing high-quality educational models, programs, and software,” we would like the opportunity to meet with you and discuss the possibility of you joining the Waterford team.
Waterford UPSTART is a free, computer-based, in-home, kindergarten-readiness program sponsored by the Utah State Legislature. The Waterford UPSTART program provides Utah children with an engaging reading, math and science curriculum the year before they enter Kindergarten.
We are looking for highly motivated, energetic, friendly people who enjoy working outdoors. Outreach Interns are a vital element of this important mission as they are the face of Waterford UPSTART in the community. They carry the responsibility of promoting the program and contribute to the enrollment of 15,000 children state-wide.
Waterford Research Institute offers competitive wages, an exciting, fast-paced work environment, and opportunities for:
• Travel
• Networking with a wide variety of organizations across the state
• Increased cultural understanding and appreciation of Utah’s diverse communities
• Ability to strengthen Spanish language skills within a professional working environment
• Meaningful work experience that allows for personal growth and reflects positively on professional resume
Essential responsibilities will include, but not be limited to:
• Promoting the UPSTART program throughout Utah and recruiting families with four-year-old children to participate in the program
• Preparing materials to take to events throughout the state, traveling to the event locations, setting up/tearing down.
• Outreach interns should expect to work long, sometimes all-day-long events
• Moderate physical demands
• Some travel within the State of Utah
• Flexible hours; must be able to work nights and weekends
• Candidates must have valid driver’s license and a reliable vehicle. Mileage reimbursement will be issued at the rate of $0.33 per mile traveled (in accordance with Utah State Travel Guidelines). Detailed travel records must be kept for mileage reimbursements
Skills and Education Required:
• Spanish preferred (intermediate proficiency expected)
• Previous sales experience preferred
• Ability to communicate with a wide range of people (parents, community leaders, business owners, religious leaders, media outlets)
• Ability to gain trust, nourish relationships, listen attentively and articulate clearly your intended message
• Problem-solving skills, organizational skills, effective time-management skills, and the ability to take ownership of any situation
• Respect for company property and community partners
• Must be able to work under stress of meeting deadlines and changing priorities
• Ability to work closely with a team
• Upbeat, high-energy, goal-oriented, resourceful and reliable personality
• Strong written and verbal communication skills (e.g. telephone, e-mail)
• Type at least 40 WPM
• Basic experience with Microsoft Excel and Word and Internet functionality
If you are interested in working for a non-profit organization whose mission is “to enable every child with the finest education possible by providing high-quality educational models, programs, and software,” we would like the opportunity to meet with you and discuss the possibility of you joining the Waterford team.
Waterford UPSTART is a free, computer-based, in-home, kindergarten-readiness program sponsored by the Utah State Legislature. The Waterford UPSTART program provides Utah children with an engaging reading, math and science curriculum the year before they enter Kindergarten.
We are looking for highly motivated, energetic, friendly people who enjoy working outdoors. Outreach Coordinators are a vital element of this important mission as they are the face of Waterford UPSTART in the community. They carry the responsibility of promoting the program and are responsible for meeting enrollment goals in an effort to serve 15,000 children state-wide.
Waterford Research Institute offers competitive wages and an exciting fast-paced work environment including:
• Two weeks paid leave, earned annually
• 403 B (retirement plan)
• Health savings account (HSA)
• Company-paid winter break
• Travel
• Networking with a wide variety of organizations across the state
• Increased cultural understanding and appreciation of Utah’s diverse communities
• Ability to strengthen Spanish language skills within a professional working environment
• Meaningful work experience that allows for personal growth and reflects positively on professional resume
• Opportunities for overtime
• Mileage reimbursement and per-diem
Essential responsibilities will include, but not be limited to:
• Promotes the Waterford UPSTART program throughout Utah and recruiting families with four-year-old children to participate in the program.
• Demonstrates initiative by seeking opportunities to engage with the audience.
• Initiates conversations to determine whether the family has children, the age of the child, and whether or not the family has heard of the program.
• Values the importance of early education, is knowledgeable about the program and can share benefits of participation.
• Proactively establishes a rapport and demonstrates confidence when interacting with families.
• Closes each interaction by actively encouraging families to complete a pre-registration form to get their child started.
• Research, identify and schedule participation in community events specifically targeted to low-income families, rural families, and families with children who are English language learners
• Preparing materials to take to events throughout the state, traveling to the event locations, setting up/tearing down.
• Outreach coordinators should expect to work long, sometimes all-day-long events.
• Manage existing relations and create new partnerships with government agencies, religious organizations, special interest groups, non-profits, media outlets, and local businesses.
• Research advertising/marketing opportunities across social media platforms as well as newspapers and magazines
• Contacting current and prior participants to drive participation in refer-a-friend contest
• Moderate physical demands
• Travel within the State of Utah
Flexible hours; must be able to work nights and weekends
Candidates must have valid driver’s license and a reliable vehicle. Mileage reimbursement will be issued at the rate of $0.53 per mile traveled. Detailed travel records must be kept for mileage reimbursements
Skills and Education Required:
• Spanish preferred
• Sales experience required
• Goal-oriented
• Ability to communicate with a wide range of people (parents, community leaders, business owners, religious leaders, media outlets, etc.) and comfortable working with diverse populations
• Ability to gain trust, nourish relationships, listen attentively and articulate clearly your intended message
• Problem-solving skills, organizational skills, effective time-management skills, and the ability to take ownership of any situation
• Must be able to work under stress of meeting deadlines and changing priorities
• Ability to work independently and in a team
• Strong work ethic
• Excellent written and verbal communication skills
• Type at least 40 WPM
Basic experience with Microsoft Excel and Word, and Internet functionality
