Early Education Advocate – Waterford UPSTART

Job Description

If you are interested in working for a non-profit organization whose mission is “to enable every child with the finest education possible by providing high-quality educational models, programs, and software,” we would like the opportunity to meet with you and discuss the possibility of you joining the Waterford team.

Join our staff and become involved in Waterford UPSTART. This in-home kindergarten readiness program is looking for individuals who are passionate about early education and helping parents prepare their children for kindergarten.

As an Early Education Advocate, you will have your own families and children for which you will be responsible.

Some of these responsibilities will include, but not be limited to:

• Creating a supportive relationship with your assigned families from enrollment to graduation
• Staying in communication on a weekly basis with your designated families to answer questions and offer motivational tips to encourage the child’s software usage and inspire parents to become a champion of their child’s kindergarten success
• Managing software usage and family profiles using an online management system, training will be provided
• Receiving incoming phone calls regarding program information, usage and software

Skills and Education Required:

• Ability to communicate, motivate and respond with empathy to a diverse group of parents
• Ability to gain trust, nourish relationships, listen attentively and articulate clearly your intended message
• Problem-solving skills, organizational skills, effective time-management skills, and the ability to take ownership of any situation
• Goal oriented
• Ability to work independently and in a team
• Great work ethic
• Strong written and verbal communication skills (e.g. telephone, e-mail)
• Ability to learn new processes and technical troubleshooting skills quickly
•Type at least 40 WPM

Basic experience with Microsoft Excel and Word and Internet functionality

Benefits

• EMPLOYER paid medical insurance
• Health Savings Account
• Dental
• Vision
• Retirement 5% match
• Vacation, sick, Ferris Bueller days
• Life and disability insurances
• Supplemental Critical Care and Accident insurance
• Employee Assistant Plan

Preferred Skills

• Early education or call center experience preferred
• Bilingual (Spanish) helpful, but not required
• Technical writing skills a plus

Starting Rate: $14 raised to $15 after 90 days and meeting requirements

For information or to apply, please email your resume to Alicia Igneri – aliciaigneri@waterford.org

Business Applications Manager

This is a leadership role at Waterford Research Institute that blends team leadership, business analysis, and systems delivery. This position will lead three key functional areas, including: Salesforce application development, Salesforce administration, and corporate reporting. This role has a significant impact on our internal operations, as well as, the individuals that we serve.

RESPONSIBILITIES

• Build and lead a team of talented individuals that are passionate about improving inefficiencies with thoughtful solutions.
• Establish strong relationships with internal stakeholders and business partners to identify department needs.
• Work with stakeholders to translate business requirements into actionable technical requirements.
• Lead Salesforce development initiatives and manage a project through system delivery.
• Maintain business continuity plans for all business-critical applications.
• Create documentation for application processes including, selection, modification or customization.
• Work with other departments to establish corporate Key Performance Indicators (KPIs) that accurately measure business performance and health.
• Develop internal corporate dashboards, reports, and analytics.
• Create roadmaps and implementation plans for all business applications for operations and finance.

KNOWLEDGE, SKILLS & ABILITIES:

• 5+ years managing enterprise application development or software projects.
• 3+ years of people management experience with a passion for developing individuals.
• 2+ years of experience as a Salesforce Administrator or Salesforce Developer.
• Experience with a diverse set of business tools and technologies.
• A solid understanding of project management methodologies and System Development Life Cycle (SDLC).
• Ability to translate business needs into documented business requirements and technical integration specifications.
• Familiarity with SQL a plus.
• Expertise in Microsoft Office Suite applications
• Ability to lead internal, offshore, and third-party SFDC business systems and internal tool developers in the achievement of planned deliverables within an Agile (w/Scrum) methodology

Business Reporting Specialist

Waterford Research Institute is currently looking for a Business Reporting Specialist to join our team. The Report Analyst is responsible for working with other internal departments to identify reporting and analytic needs. This will include the development of reports using MS Excel, internal reporting tools, and ad-hoc SQL queries.

Responsibilities

• Responsible for working with managers and stakeholders to identify KPIs and reporting requirements.
• Provides custom, ad-hoc and standard reports to internal stakeholders.
• Understands and interprets corporate application data to identify trends and suggest areas for process improvement.
• Responsible for conducting ongoing data audits to ensure data accuracy and information confidentiality.
• Ability to conduct, communicate and distribute insightful analysis using MS Excel.
• Work effectively with data team to gather necessary data to conduct an analysis.

Knowledge Skills and Abilities

• 2-4 years of experience in analytic or reporting writing role
• Strong critical thinking and problem-solving skills.
• Proficient knowledge of MS Office with expertise in MS Excel.
• Ability to effectively communicate with data users, managers, and other stakeholders.
• Demonstrated ability to quickly learn new applications.
• Familiarity with SQL a plus