Family Education Liaison

The primary responsibility of a Family Education Liaison (FEL) is to develop strong relationships with Waterford UPSTART parents through meaningful, regular, and value-add conversations, primarily via phone calls. Whether it’s monitoring the progress of the child and giving feedback to the parent or just a check-in, our FELs support the success of the parent and the child.

Experience and Responsibilities include, but are not limited to:

• Communicate with your families on a weekly schedule and create a supportive relationship with your assigned families from enrollment to graduation.
• Manage software usage and family profiles using an online management system.
• Respond to incoming phone calls regarding program information, usage and software.
• Ability to communicate effectively both verbally and in writing via phone and email.
• Strong active listening skills
• Problem-solving and decision-making skills
• Organizational skills/ability to multitask and manage time effectively

Skills and Education Required:

• High school diploma or equivalent
• Keyboard at least 40 WPM
• Basic experience with Microsoft Excel and Word
• Bilingual (Spanish) is a plus
• Early childhood education experience a plus
• Experience providing customer service and working in team environments
• Goal driven

Waterford.org Overview

Waterford.org seeks to blend the best aspects of learning science, mentoring relationships with parents, and innovative technologies to form community, school, and home programs that deliver excellence and equity for all learners. Waterford UPSTART delivers on this mission by
● Connecting with families
● Promoting child’s usage of the Waterford UPSTART curriculum
● Providing regular updates on their child’s progress with the program

Human Resources Generalist

If you’re passionate about positively impacting children by providing life-changing access to educational resources and technology to all learners – inner-city, rural, low-income, special education students, dual-language learners, and more – then we want to discuss this opening with you.

Waterford.org is a nonprofit education partner that has a mission to blend the best aspects of learning science, mentoring relationships, and innovative technologies to form community, school, and home programs that deliver excellence and equity for all learners.

At Waterford.org, how we work matters, not just what we accomplish.

• We reward passion and curiosity with opportunity.
• We blend individuals with diverse backgrounds and skill sets into empowered, high-performing teams.
• We move fast, measure results, and improve from experience.
• We positively transform the lives of our employees and of the educators, learners and families we serve.

Our programs are backed by substantial research and are proven to help students succeed in school. As an organization, Waterford has more than doubled in size over the last three years and was recently awarded another five-year UPSTART contract in Utah, an EIR Expansion Grant, and participation in the prestigious Audacious Project (TED) to further expand our kindergarten readiness program to more families in their homes. Waterford software and professional services also support more than 200,000 students in elementary schools throughout the United States.

We are seeking a Human Resources Generalist to report to our new Chief People Officer and help us make Waterford not just a great place to work, but a transformative life experience. We are ready for someone to help us blend the ingredients for success that are already in place and build / enhance a company culture, work environment and employee experience worthy of our important mission. This is also a chance for an HR professional to deepen and broaden her/his experience in growing company that can be a stepping stone to future specialization and/or career growth.

Key Responsibilities

• Help to define and implement recruitment strategies, including representing the organization to potential new employees in effective and compelling ways
• Manage the details of the recruiting and new hire process including position requisitions, posting, screening, offer and onboarding while assisting and guiding hiring managers as necessary
• Facilitate new hire orientations and act as an ongoing point person for employees in answering questions regarding personnel policies and procedures
• Assist employee with benefit claim issues, leave of absence requests, status changes, and perform other related duties

Skills and Qualifications

• Minimum of 2 years of experience in the HR field, specifically as a generalist, recruiter, or benefits specialist
• Working knowledge of federal and state employment laws
• Bachelor’s degree, preferred
• PHR and/or SHRM-CP certification, preferred

Waterford Beliefs

1. While every individual has the capacity for growth at every stage of life, childhood academic experiences are uniquely critical for setting a lifetime learning trajectory.
2. The thoughtfully coordinated support of parents, teachers, and other mentors gives students the ambition and resilience they need to reach their full potential.
3. Learning is intrinsically motivating, and it is accelerated when properly matched to an individual’s needs and interests.
4. Effective approaches for teaching and learning are best identified by research that is rigorous, iterative, and pragmatic.
5. Rapid advancements in technology will continue to increase the precision, adaptivity, and availability of high-quality learning programs, and these innovations offer hope that all individuals can receive excellence and equity in education.
6. Policymakers, philanthropists, and others who have the power to make proven, cost-effective educational solutions available to those in need have an urgent responsibility to do so.

Software Sales (Ed Tech)

Waterford seeks an enthusiastic, competitive, results-oriented, sales professional to increase sales in a defined territory. The desired candidate has a passion for education, and brings a winning attitude, focused work ethic, and a desire to work with a dynamic team. Our team of School Relations Specialists work out of our Sandy, UT office with a stunning view of the Wasatch Mountains. This is an exciting opportunity to work in an inside sales environment, with the monthly flexibility to travel for face-to-face meetings with school and district administrators, as well as trade shows and conferences. We are always looking to promote inside reps to field positions; do you have what it takes? This position reports to the Regional Vice President.

Experience and Responsibilities include, but are not limited to:

1. Top Down: Establish and maintain relationships with district, school and community leaders.
2. Own the Room: you will be the best at demonstrating Waterford products and services.
3. Top of the Stack: you will exceed quarterly and annual sales goals because that’s who you are.
4. Master the space: you will develop an expert knowledge of Pre-K and K-12 markets and industry trends.
5. Dominate the Competition: you will develop an expert knowledge of those we play against.
6. Dale Carnegie or Dwight Schrute: Develop an expert understanding of the pedagogy for the target age groups so you are known as a consultant instead of a “sales rep”.
7. Sharpest Knife in the Drawer: you will demonstrate the ability to solve problems and seek solutions.
8. Use the Tools: provide accurate forecasting, and update CRM daily.

Skills and Education Required:

• Bachelor’s Degree with 2-3 years’ experience in Ed Tech or Technology sales preferred but not required.
• 25% travel required to territory with the position.
• Strong negotiating and closing skills and a proven track record of increasing sales.
• Must be results-oriented with strong organizational and time-management skills.
• Ability to work in a team environment, utilizing internal and external resources.
• Excellent oral, written and presentation skills.
• Ability to prioritize individual and team goals.
• Social media prospecting proficiency.
• Salesforce.com experience preferred.

Technical Support Technician Tier II

We are seeking a new member of the IT Team. The Technical Support Technician Tier II is responsible for performing all technical support tasks and advanced troubleshooting. This part of the team supports all of Waterford’s products, home users, schools and school districts. Some local onsite visits will be required.

Experience and Responsibilities:

• Ensure all internal and external Tier 2 Technical Support KPI’s/SLA’s are met or exceeded
• Own and manage all advanced issues escalated from the User Support Teams
• Escalate technical issues, cases or inquiries when necessary to Tier 3 team
• Effectively manage and control case back-log volumes
• Troubleshoot Local System, Network, and Web Application issues
• Basic Directory system management

Minimum Qualifications:

• Fluent in Spanish and English, verbally and written
• 2+ years of experience in a customer facing technical role
• Experience with Ticketing systems such as Salesforce and Jira
• Knowledge of organizational systems such as Google Management Console, Active Directory, LDAP is a plus
• Organization skills
• High school diploma or higher
• A+, Network+, (or equivalent education/experience) preferred
• Able to work as a team and take initiative

Waterford.org is a nonprofit education partner that has a mission to blend the best aspects of learning science, mentoring relationships, and innovative technologies to form community, school, and home programs that deliver excellence and equity for all learners.

For more information about Waterford.org or to apply for this position, please visit our careers page.