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There is always the possibility that your question has been asked by many people in the past. Save yourself time by checking out the answers to our Frequently Asked Questions. If your question isn’t addressed here, contact us and we will get back to you within one business day.

Product FAQs:

Waterford Institute FAQs

How did Waterford Institute begin?

Dr. Dustin Heuston, Waterford Institute’s founder and CEO, saw the potential of interactive technology to enhance learning. Inspired by this vision, Dr. Heuston founded Waterford Institute in 1976. For more details, see the Company History page.

What is Waterford Institute’s mission?

Waterford Institute’s mission is to provide children the finest education possible, through the development of high-quality educational models, programs, and software.

What is Waterford Institute’s philosophy?

Waterford Institute uses technology to promote the academic success of every child. The resulting software is founded on four key principles: scalability, individualized and equitable instruction, student engagement, and low cost.

What companies make up Waterford?

There are four Waterford companies, each with a specific focus:

  • Waterford Institute—Creates educational products
  • Waterford Research—Raises funds and manages government relations
  • Waterford Mediaworks—Offers expertise in software development, creative media, and quality assurance
  • Waterford School—Serves as a research site for exploring education solutions and provides liberal arts, college preparatory education

Where is Waterford Institute located?

Waterford Institute’s headquarters are in Salt Lake City, Utah, USA. Other Waterford Institute locations include Sandy, Utah, USA; Taipei, Taiwan; Thane, India; and Timisoara, Romania. For addresses and phone numbers, see the Office Information page.

Why work for Waterford Institute?

At Waterford Institute, people are our most important asset. Waterford Institute employs over 200 people and has offices in Utah, Romania, India, and Taiwan. Waterford Institute aims to give every child the best education possible by fusing technology and education. We really can make a difference.

Waterford Institute employees are dedicated to developing products that meet the highest technological, artistic, and educational standards. To create Waterford Institute products we employ talented, energetic researchers, animators, artists, illustrators, graphic designers, writers, courseware designers, videographers, audio engineers, programmers, testers, and evaluation specialists.

Working together towards the mission of giving every child an equal education, Waterford Institute culture is built upon collaboration, diversity, and respect among departments and team members.

What are the benefits of working at Waterford Institute?

Every Waterford Institute employee contributes to the successful education of children. In addition to this, benefits of working at Waterford Institute are:

  • talented team members
  • excellent resources to accomplish your work
  • competitive salaries
  • rich benefits package
  • pleasant work environment
  • work–life balance

How can I get more information about a Waterford Institute product?

On any product page, click Request More Information. Fill out and submit the form. The staff member best suited to your needs will promptly respond to your questions or requests.

How do I purchase a Waterford Institute product?

On any product page, click Request More Information. Fill out and submit the form. The staff member best suited to your needs will promptly respond to your questions or requests.

How do I apply for a job at Waterford Institute?

Open positions are posted on the Employment Opportunities page of our Website. Click Apply Online to apply.

Waterford Institute is committed to the principles of Equal Employment Opportunity and to making employment decisions based on merit and value. We desire to maintain a work environment free from harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, marital status, age, sexual orientation, veteran, or current or future military status, genetic tests and information, or any other status protected by federal, state, or local laws. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.

How do I contact User Support?

User Support is available to answer your questions via live chat and e-mail.

To contact User Support by live chat or e-mail, click the Support tab on the Waterford Institute Website and select Live Chat from the drop-down menu. In the page that opens, select the Live Chat tab to chat or the Contact tab to e-mail.

To report a problem, click the Support tab on the Waterford Institute Website and select Report a Problem from the drop-down menu.