Waterford Research Institute, developer of Waterford Early Reading Program™ and Waterford Early Math and Science™, is currently looking for a skilled, knowledgeable, and hardworking Field Engineer who is passionate about giving every child the chance to succeed. If you are interested in working for a non-profit organization whose mission is "to enable every child with the finest education possible by providing high-quality educational models, programs, and software," we would like the opportunity to meet with you and discuss the possibility of you join the Waterford team.
Responsibilities
- Provide high level support for Waterford Software
- Work with hardware providers to resolve warranty issues
- Work with Internet providers to establish and troubleshoot services
- Create test cases to research customer concerns
- 20-30% overnight travel will be required.
Requirements
- 3 or more years of Technical Support experience
- Excellent communication skills
- Excellent phone skills
- Excellent problem solving ability
- Hands-on hardware/software troubleshooting experience
- Knowledge of SOHO networking solutions
- Ability to organize and track multiple projects
- Apple and PC Expert
- MCSE or similar focusing on:
- Server 2003 / 2008
- SQL 2005 / 2008
- A+ or Network + certification
- Familiarization with the following
- DHCP
- DNS
- NFS
- Packet Sniffing
- Network design and routing
Preferences
- Degree in Information Technology or related field
- Novell Experience
- VMWare Experience
Benefits
- 403(b) retirement plan, matched up to 5%
- Medical, dental, life, STD, LTD, and AD&D insurances
- Paid certification exams
- Free drinks and healthy breakfast snacks
- Complimentary UTA/Trax pass
- Great work environment
Salary
Based on qualifications and experience
Application Procedure
Applications should submit a cover letter as well as a current resume with references. Please e-mail information to hr@waterford.org.
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